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Covid19: the most important information


to your favourite hotel - the relexa hotel Harz-Wald Braunlage

For your convenience we would like to provide you with the most important information for your stay with us:

Arrival and general information

  • In the lobby and in the foyer you will find sufficient disinfectant dispensers and information displays with behavioural guidelines.
  • Please note the distance markings at the reception desk especially during check-in and check-out.
  • Our plexiglass panels at the reception protect both, you and our employees.
  • Please keep your room key with you during your stay.
  • A face mask must be worn in public areas.

Your comfort room

  • After cleaning and careful disinfection each room is locked and sealed by our housekeeper. Please remove this seal when you enter the room.
  • Your room will not be cleaned daily during your stay to minimize contact between guest and housekeeping staff.

However, if you wish to get your room cleaned, simply contact the housekeeping staff directly.

  • Bathrobes, additional towels etc. are available free of charge at the reception desk upon request.
  • Please air your room regularly!
  • The information folder in the room about our hotel is no longer available as a printed version. You can find it digitally on our homepage or you can read everything via a QR Code on your Smartphone or iPad.

The Restaurant

  • Please disinfect your hands before entering the restaurants. 
  • In order to keep the number of visitors manageable it is necessary that you coordinate your meal times with the restaurant management immediately after check-in. 
  • You can also find the menu on our information page. 

Please scan the QR Code.

  • Our employees wear face mask and smile with their eyes.
  • Our breakfast times are:

             7.00am                 8.00am                  9.00am                  10.00am 

Due to the distance rules, please clarify the evening before when you would like to have breakfast (simply call 471). 

Experience has shown that 9.00am is the most requested.

Your hotel manager
Wilfried Nicolaas Eulderink-Cattarius                                                                                                                                              
with his great team. 

You can contact me: