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Reviews


Did you enjoy your stay? Where can we improve?

You - our guests - are very important to us. We take your opinion, impressions and recommendations very seriously. We would like you to feel at home at our hotel. Therefore, we welcome any feedback, suggestions or recommendation from you.

Please let us know your opinion; whether online via various travel or booking sites, at the reception desk in the relexa hotel or by completing a small guest questionnaire, which you can find in our hotel room.

We would like to make good things even better for you and improve on what is not good enough yet.

With your impressions and feedback we can always improve ourselves and make your stay with us even more enjoyable. Be very open – criticism is just as important as your praise. Both help us to meet your needs and expectations better and maintain our high standards of service, and offer value and quality.

You can rely on honesty and appreciation

Authentic and honest reviews are very important to us. Review sites such HolidayCheck are very conscientious in controlling all guest reviews. Neither self-written reviews with flattering comments nor slanderous reviews from the competition have any opportunity here. This is especially important to us because your real opinion matters - even if not everything went according to how you were used to it before.

We very much appreciate your feedback, suggestions and your effort. For that reason, we not just read all our reviews thoroughly, but also comment and evaluate them internally. Your praise as well as criticism is given to our relexa teams to ensure we have the opportunity to improve our service.


Please read our reviews or comment on your stay at the relexa hotels

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Das schätzen unsere Gäste an uns

Wilfried N. Eulderink-Cattarius, Your hosts at the relexa hotel Harz-Wald Braunlage

„Welcome! Now your vacation directly in the mountains begins.“

"Wir freuen uns über 97% Weiterempfehlung durch unsere Hotelgäste."


What our guests have said

Amir Musinovic (29.09.2023)
If you want to have dinner, please don't forget to reserve a table, unfortunately guests do too
Marc Pauwels (26.09.2023)
The Relaxa hotel Harz-Wald can be found on the edge of the tourist village of Braunlage (Lower Saxony). It was the ideal base for our group to spend a week hiking in the Harz Mountains. Not everything went smoothly, our room was definitely in need of renovation, but the staff did their utmost to make it as pleasant as possible for us. The breakfast and evening buffet provided an abundance of dishes, flavors and choices. Perhaps the range of wine and beer choices could be upgraded with some foreign variations? Few hotels charge their guests a fee to use the underground parking, especially when the number of spaces around the hotel is limited. Nevertheless, this hotel remains recommended.
Alexander Liebetanz (23.09.2023)
Great hotel in a quiet location. Breakfast with a very large selection, service staff absolutely friendly and always helpful.
Mathias Grieser (20.09.2023)
We stayed here four nights. The name “Relexa” raised great expectations. Yes, the location of the hotel is quiet and relaxed. But: the design of the hotel, which appears to be reinforced concrete, does not allow you to relax. In the morning a hole was drilled somewhere with a hammer drill. No matter which door in the hallway is locked, you can constantly hear the lock cylinder clicking. Then you hear the suitcases rolling down the aisle. Conversations etc. In short: a very noisy building!!! You definitely can't sleep in. Regarding cleanliness: there is an unpleasant smell in the bathroom, as if an odor trap is broken. The bathroom is really getting old. It is advisable to wear flip flops when showering. The fan of the forced ventilation system is loud and dirty, so it doesn't work 100%. If there is someone in the bathroom in other rooms, you can hear the fan running. We cannot recommend this hotel!!!
Johannes (19.09.2023)
The hotel is located in Braunlage and was probably built in the 90s for vacationing pensioners. The rooms are kept in the appropriate style, a little older, but in good condition. There is a gym, swimming pool and a bar. The service from the staff is okay. The kitchen makes an effort and there is always a vegetarian dish. There is also a charging station for electric cars, but from a different provider with a separate app. It's complicated. The area near the Harz is unfortunately a bit shocking with all the dead trees. But the hotel can't do anything about it. All in all a bit old style, but the prices are cheap and an effort is made.
Inked E Biker M. B. (13.09.2023)
We stayed in the hotel for 2 nights. Every few parking spaces outside were always full, so you have to pay 10 euros per night for the parking garage, we paid 480 euros for 2 nights for 2 people. Breakfast was good and included. The rooms and bathrooms are very old for the price, but the wellness area was okay. For me it's a given given the price, but unfortunately not in the hotel. The rooms aren't cleaned every day and we only got fresh towels when asked. It will then probably remain a one-off visit
Serge Schwendemann (12.09.2023)
A nice hotel, clean rooms, very nice wellness area with very dedicated staff. Also has some really worth seeing attractions and cities in the region. Unfortunately, the forest in the Harz region has a rather morbid charm.
Markus Katzorke (09.09.2023)
As a disabled group, we had a lovely holiday in your hotel. Everything was excellent. Thank you for everything.
Boris Kakerow (08.09.2023)
Very nice hotel to relax, the food was very tasty.
Sigrid Zander (07.09.2023)
Not necessarily recommended for people with limited mobility if you don't want to pay 10 euros every day for the underground car park.
T600IG TFD (05.09.2023)
Braunlage offers many opportunities in the immediate vicinity. I was very satisfied with my stay. We arrived with 5 adults with a car and trailer with 2 motorcycles. You can unload your luggage by car directly in front of the entrance. There are trolleys for luggage.
Fabio Aquino (02.09.2023)
This rating is based solely on my own experience. The visit of this hotel took place in August 2023. Positive aspects: Furnishings: The hotel itself is really very nice and invites you to relax. All areas are "tastefully" furnished (tastes vary). Also very nice that dogs are welcome here. - It's still far too rare. Location: The location is really beautiful, very close to nature. You only have to walk a few meters and you are already in the middle of nature, which invites you to take long walks. It is also not far to walk to the Wurmberg, about 5-10 minutes on foot. This is a small paradise especially for dog owners. Premises: The premises are generally very nicely designed like the whole hotel itself. In theory, you have everything you need to relax. Wellness area, swimming pool, different sauna areas (also for guests who don't want to sauna naked). The restaurant is also very, very nice. The hotel also offers various rooms for playing billiards or table tennis. Staff: These are very friendly and very accommodating. - At least that was the case with us. Food: Here we can only report on the breakfast, which was really very good and varied. Negative aspects: First of all, you have to mention that we had booked the super economy room. Nevertheless, I expect, with such a hotel, that every room (no matter which category) has at least a small fridge inside and a minimum bed size. My partner and I are not the tallest of people - 1.70m tall - and had trouble sleeping as the bed was really small. - Especially in width. For me, these two points are standards, which, as I said, should be in every room regardless of the price category. - Hence a "star" deduction in the rating. Apart from that, I can still recommend the hotel in every respect, with a clear conscience! I hope to have given a good insight with this neutral rating. - Have fun visiting and relax.
Olaf (06.08.2023)
Very nice, clean hotel with friendly staff and a great breakfast.
Pablo Barroso (06.08.2023)
Good hotel in a nice location. Very clean rooms and wellness areas. Solid restaurant, with buffet, and friendly staff. Unfortunately, the free parking lot is too small and the underground car park is too expensive at €10 per day.
A. H. (04.08.2023)
A very nice and quiet hotel. The rooms are well equipped (no minibar - which I don't need) and always with a balcony. The employees are all very friendly and accommodating. The wellness area is small but nice. The breakfast and dinner buffet is highly recommended. Overall a nice hotel for everyone (families, couples or single travelers)
Lukas Ohrnberger (26.07.2023)
My girlfriend often had to hold back because I was writing my master's thesis. Therefore, as a thank you, she was invited to this hotel for a long weekend - great success. Thanks to the friendly team.
HEIKO REHER (STRV-FRWD Cyclerace Club) (24.07.2023)
The three star overall rating for service is entirely due to the bartender who gets a 5⭐ from me.
Michael W (20.07.2023)
Good hotel, great breakfast and dinner, no luxury. just ok
ck one (19.07.2023)
The perfect hotel to relax, feast and feel good. All very friendly and accommodating. Super delicious breakfast and dinner. Everything clean and modern. We would love to come back 👍🏼
Cordula Habig-Klingebiel (19.07.2023)
We had a great stay. The employees were very friendly at check-in and check-out. We had a nice room with a balcony and a view of the garden. Everything was very clean. The environment was so quiet that we could even sleep with the balcony door open. The breakfast buffet offered a wide selection. It was refilled regularly. We would like to come again.
Ingo Fred (09.07.2023)
Huge place. Super Service. Nice rooms. Unfortunately Braunlage is not as shiny as I remember it. But the hotel is great 😀
Christina Perinke (03.07.2023)
Great place! The stars are not immediately apparent, but the equipment is of high quality and great service + gastronomy. We would have liked to have given five stars, but unfortunately the reception and the staff working there prevented this. Obviously, a guest has to say hello first before a greeting comes, documents are left without comment and questions are not answered. When my daughter asked why the man wasn't answering, I said maybe he didn't hear us (I'm not assuming on purpose). The employee then said he heard us! This is not possible and is extremely disrespectful! All other service areas were courteous, polite and helpful. The lonely top was the gastronomy area. The chef is always interested in communicating with the guests and hearing their opinions. You can tell at the breakfast and dinner buffet: high quality, varied and very tasty. The service people here were really great. Always a smile and the guest was definitely king. You could see that in everything we did. A little joke here and there, but always careful and concerned about a pleasant atmosphere. Please keep that up.
Daniel Rohr (25.06.2023)
Nice hotel with great service
Torsten Golbs (20.06.2023)
Great place, good food.
Martin Treide-Heuser (19.06.2023)
Nice hotel. Have been there twice.
Tobias Molitor (17.06.2023)
A bit impersonal but the rooms were clean, the food was good. The hotel is confusing due to its size. The swimming pool is clean but was always a bit crowded
Andreas Timm (09.06.2023)
Very good breakfast.
Andrea Neumann (09.06.2023)
For me, very big cinema was very enthusiastic and highly recommended for me
Patrick K. (04.06.2023)
Very good hotel with a very nice wellness area. Breakfast was included and was also very good. Full recommendation
Tobias Müthel (03.06.2023)
Room was okay, unfortunately no fridge and safe only on request and no mini bar. Kettle and coffee maker also not available... Otherwise the hotel was great. Good food and super friendly and helpful staff! That's why we give it a total of 5 stars! The pool was great and adequate for the size. In winter, however, there is definitely more going on here and the pool gets narrower. We were traveling with a baby and the response was very courteous!
Moondancer (01.06.2023)
A wonderful, activity-rich place to stay 🌟🌿 When booking and checking in, everything went wonderfully and easily. The location of the hotel is in a quiet part of Braunlage, near the Wurmberg. The service team at reception was always very friendly and helpful to us with questions about the stay in the hotel or things to do. The service team in the restaurant and bar was always great, attentive and very nice and polite. Various drinks and delicious cocktails are offered here. The kitchen is exceptionally good and everything was quickly replenished at the buffet. All sorts of things were prepared for every taste and served at the buffet. The rooms were very clean and the equipment is sufficiently stocked. Offers in the house for additional activities such as various sauna offers, swimming pool, gym and garden was really great. The physiotherapy, which you could book in the house, with all kinds of nice offers of massages or other health-promoting treatments, was versatile, relaxing and the team was really great and friendly. If you want to park in the underground car park, you can do so for €10 a day, otherwise there are also outdoor parking spaces by the house. A short walk and you are right in the middle of the city with nice shops and restaurants. There are plenty of opportunities for activities in Braunlage and the surrounding area. We had a very relaxing holiday there and would love to come back🥰
Dear Guest,
Thank you very much for your wonderful review and the kind words. We are very pleased that you enjoyed your stay with us so much and are already looking forward to your next stay.
Until we meet again, we remain with best regards!
Your relexa team in Braunlage
Helmut Borowski (01.06.2023)
Top!
Dear Helmut,
Thank you for your 5-star rating. We are very pleased that you enjoyed your stay with us so much. Visit us again soon! Best regards
Your relexa team in Braunlage
Ulrich Becker (15.05.2023)
Top location, excellent food (buffet), friendly people. Ideal for cycling and hiking.
jo paulus (12.05.2023)
Nice hotel and very nice staff! I felt very comfortable here and would book the house again at any time.
Heiko Salugga (08.05.2023)
Thank you for a great Easter holiday with the family. Great hotel and great team. We will be back.
Dear Heiko,
Thank you very much for your great rating and the great compliment. It's great that you and your family enjoyed your stay with us. We are already looking forward to your next visit and remain until then with best regards.
Your relexa team in Braunlage
Olaf Buschendorf (26.04.2023)
Always nice there!
Dear Olaf,
Thank you for your 5-star rating. We are very pleased that you felt comfortable with us and hope to see you again soon.
Best regards
Your relexa team in Braunlage
Kai Eisenblätter (23.04.2023)
Hello, we (2) stayed here for one night. Check in from 4 p.m. and off to the wellness area. He is good. There are 2 wooden saunas and a steam sauna, which unfortunately was not in operation. Just like the "big" swimming pool. The rest room is ok. The rooms are ok. The wet area was at least a bit worn for us, but acceptable. The beds are good too. The background noise is pleasant. You don't hear every cough of the roommate. Breakfast is good and rich. The service friendly. One drawback is the number of parking spaces for the hotel, without parking in the paid underground car park. In winter the bear will be loose here... so we will come back again.
Dear Mr. Eisenblatt,
Thank you for your rating and the positive feedback on your stay. We are pleased that you enjoyed your stay with us. Please visit us again soon.
Best regards from the Harz Mountains!
Your relexa team in Braunlage
A V (17.04.2023)
Hotel modern and chic. Friendly staff. What bothered us personally was that for dinner it was only possible to take part in the buffet for 33.00 euros per person. We would have liked to have had something smaller... so unfortunately the money doesn't stay in the hotel. Location on the outskirts.
Nicole Garbers (15.04.2023)
Nice hotel with spa area. The rooms have a balcony. The lobby with bar is very large and you can relax there in the evening with a beer or delicious cocktails. The breakfast is hard to beat. Lovingly prepared with everything that makes a good breakfast and more. very friendly staff
Dear Nicole,
Thank you very much for your great rating and the words of praise. We are very pleased that you enjoyed your stay with us so much. Please visit us again soon. Until then, we remain best regards!
Your relexa team in Braunlage
Maximilian Staab (13.04.2023)
Unfortunately the short break in this hotel was a big disappointment. There are two stars for * the peripheral location of the hotel, so that you could hike directly to Wurmberg and Brocken * the very hard-working service staff in the restaurant The points that really disappointed us: * By the time you get to the wellness area, you're already frozen through. The two swimming pools are freezing * The rooms are okay, but eerily noisy. If other guests go to their room at 01:00, you'll be awake in bed. You can also hear, for example, when the neighbor turns on the heating. * There is no possibility to charge an electric car, in a sparsely populated area this leads to excitement rather than relaxation. There was a free screw for the tire in the underground car park (well, that can happen). * The absolute negative point is the food: Yes, on the first evening and morning, like many other reviewers, we were rather positive because of the selection. Unfortunately, that has changed: Here everything is frozen and convenience food: vegetables, mozzarella sticks, vegetable balls, dumplings, cakes, yeast dumplings: once across the Netto frozen food department. Even the fruit salad comes from the plastic box! Once there was a whole salmon, which was a positive thing. But on three evenings twice "pork loin in bacon" as the only warm meat dish. At the prices called actually a cheek. A pity!
Dear Maximilian,
Thank you for rating your stay and telling us about your experience. We are very sorry that we did not meet your taste with our services.

We wish you every success in choosing your next hotel. Best regards.
Your relexa team in Braunlage
Alireza Hosseini (12.04.2023)
Some staff at the reception and restaurant were not so friendly. Bed was crazy small and uncomfortable. Swimming pool was not clean. I had very bad experience there and definitely won't recommend it to anyone.
Dear Mr. Hosseini,
you booked an economy-dbl room for two people via booking.com, but you have arrived with two adults and one child. The maximum capacity in our economy rooms is two people because they are equiped with a french bed with a width of 1,40m.

For an extra charge our staff granted an upgrade into a classic-dbl room with an extra bed for your child. During your stay you came to front office and booked an extra night for the "regular" price. At that moment you have accepted the term of conditions including the price for that extra night.

During your check-out you started to discuss with our staff about the price. Our staff was friendly and objective all the time, but you don`t get a discount for an upgrade and an unannounced child.

Kind regards

relexa-team Braunlage
Heike Hass (12.04.2023)
We decided on the relexa and were really looking forward to the food, unfortunately we were very disappointed 😞
Dear Heike,
Thank you for rating your stay in our house. We are very sorry that you were not satisfied with our service. Of course, we are always working to improve our standard. Unfortunately, we cannot read from your comments which services did not meet your expectations. We wish you all the best and remain with kind regards.
Your relexa team in Braunlage
Sebastian Dautwiz (08.04.2023)
The ideal hotel for families with children and dogs. Swimming pool and sauna included. Top breakfast offer and nice somewhat remote location. You can hike right behind the hotel or go into town. Very attentive and friendly staff!
Dear Sebastian,
Thank you very much for your great rating and the good feedback. We are very pleased that you felt comfortable with us. Please visit again soon!
Best regards from the Harz Mountains
Your relexa team in Braunlage
Sylvia M. (05.04.2023)
A great hotel in a great location. Many hiking routes can be reached from here. Parking at the house available. The hotel is modern and clean, the staff is very friendly. The sauna area is worth a visit and the food (half board) was really delicious. The hotel is definitely highly recommended.
Dear Sylvia,
Thank you very much for your wonderful review and the kind words. Nice that you liked it in our house. Visit us again soon!
Greetings from the Harz
Your relexa team in Braunlage
Bj Rss (31.03.2023)
Nice hotel, nice staff and really great breakfast!
Christian Wolf (30.03.2023)
Very nice place. Price performance fits Nice location and very nice staff. Will surely come back.
Dear Christian,
Thank you for your great rating and positive feedback. We are pleased that you felt comfortable with us and hope to see you again soon.
Best regards
Your relexa team in Braunlage
Lars Nickel (29.03.2023)
top price/performance
Niclas Bamberg (28.03.2023)
Very nicely renovated and lives up to the name.
Dear Nicholas,
thank you very much for your good rating. We are very pleased that you enjoyed your stay with us. Please visit us again soon! Best regards
Your relexa team in Braunlage
Holger Seidel (27.03.2023)
Rooms well-kept, simple, small, comfortable balcony, dog was welcome, staff always friendly, breakfast and dinner were very tasty, very good service here as well. Despite Corona measures, the swimming pool was usable, mastered very well. Hiking trails right in front of the hotel... Very satisfied, we'll be back. Even after another visit everything is still very good.
Dear Holger, thank you very much for your good rating! It is nice that you enjoyed your stay with us despite the necessary restrictions and we hope that you will visit us again soon.
Warm greetings
Your relexa team in Braunlage
Ina Jünemann (26.03.2023)
The modern, family-friendly and spacious hotel has a good location on the outskirts and has consistently friendly staff. Highly recommended if Braunlage is to be headed for.
Dear Ina,
Thank you for your good rating and the positive feedback on your stay. We are pleased that you enjoyed your stay with us. Please visit us again soon! Best regards!
Your relexa team in Braunlage
Andrea K (22.03.2023)
It was a great result for you. Quiet location, great rooms and very friendly staff. Especially our bartender Deno was super friendly and always on hand. We recommend you! Lg from the 109 by Marko and Andrea Very satisfied
Dear Andrea, dear Marko,
Thank you very much for your wonderful review and the kind words. We are happy to pass this on to our employees. We would be delighted if you would visit us again soon. Until then, we remain with best regards!
Your relexa team in Braunlage
Andrea König (17.03.2023)
We had a wonderful weekend at the Relexa Hotel Harz! The rooms are all furnished in a modern style. There is a super great wellness offer with pool, sauna and massages are also possible after registration. I can recommend the hotel unreservedly. We will definitely come back sometime!
Dear Andrea,
Thank you very much for your great rating and the great feedback. We are very pleased that you felt comfortable with us and already hope to see you again soon!
Best regards from the Harz Mountains!
Your relexa team in Braunlage
Ralf Jordan (12.03.2023)
Very nice hotel in a quiet location. Staff always nice and attentive. Versatile breakfast buffet.
robby Arendt (10.03.2023)
Very beautiful and modern. Completely content.
Johannes Rübel (08.03.2023)
Great hotel with great staff. Every question/every wish is answered/fulfilled with a smile. Wellness area very comfortable. Room furnishings perfectly adequate, since you spend more time outside or in the wellness area. In my opinion, a large TV is not necessary on holiday.
Leon Roesler (06.03.2023)
Everything was great, gladly again!
Sabine Pleger (27.02.2023)
We booked the hotel for 3 days over my birthday. Underground car park: great, staff: very friendly, breakfast buffet: above average, cocktail bar: excellent, rooms: okay, although the shower could be renovated, candle-light dinner: unbelievably good! SPA area: swimming pool: great, a bit cool water, but that's everywhere at the moment, massage: excellent, mud bath: awesome. Child friendliness: very good. Hotel location: also very good. I would definitely book here again! Thank you for the great weekend - and for the exquisite bottle of red wine as a gift for me ;) (and this ice cream was phenomenal...)
Dear Sabine,
Thank you very much for your great rating and the great compliment. It makes us proud to read that you enjoyed your stay with us so much. We are glad that you had a nice birthday and hope to see you again soon!
Best regards
Your relexa team in Braunlage
Anja Schmidt (26.02.2023)
We stayed at this hotel for a short spa break over the weekend. We were lucky that it snowed from the day of arrival and we were able to experience a great winter adventure. The hotel is super nice, the staff were all extremely friendly and the breakfast was rich. We also really liked the wellness offers. In the evening we could still sit comfortably in the lobby and drink delicious cocktails. There is great nature in the immediate vicinity of the hotel, which we used for hiking. In addition, there are ski jumps just a few minutes away, which make a wonderful drone motif. The center of Braunlage is about 1 km away on foot. There are plenty of opportunities to eat out comfortably and to use the Wurmberg cable car.
Dear Anya,
Thank you very much for your wonderful rating and the great feedback. We are very pleased that you enjoyed your stay with us so much and that you were able to spend a great winter holiday in the snow. We are also very happy about the great photos. We would be delighted if you would visit us again soon. Until then, we remain with best regards!
Your relexa team in Braunlage
T K (21.02.2023)
We had reserved 4 rooms (Christmas arrangement - 2022) - family celebration. We were received in a very friendly and professional manner. We were all very satisfied with the Christmas arrangement. The food was great, very friendly and courteous service and very good room/hotel service - thank you very much. We would book the hotel/Christmas package again. The photos on the website correspond to reality.
Reinhard Nehring (14.02.2023)
Great place service is right and the location is also very good
Dear Reinhardt,
thank you very much for your 5-star rating. Nice that you enjoyed your stay with us. Please visit us again soon!
Greetings from the Harz.
Your relexa team in Braunlage
Sabine Hennig (12.02.2023)
We didn't want to leave at all. It was very nice...we will definitely be back!
Dear Sabine,
Thank you very much for your great review. We are very pleased that you felt comfortable with us. We hope to see you again soon and remain with warm regards until then.
Your relexa team in Braunlage
Tanja Klammer (11.02.2023)
We had booked cuddle days in November. That was great. Everything was prepared very lovingly. A big compliment to the kitchen, because everything was very good, whether the breakfast buffet or the evening buffet was simply delicious. Then the highlight candlelight dinner, that was awesome, super tasty. With a great waiter who accompanied you through the whole menu. Just great. A great birthday for my husband. Thank you everyone for this great job. We appreciate that.
Dear Tanja,
Thank you very much for your sensational rating. It makes us proud to read that we were able to give you and your husband a great stay. We are happy to pass on your great praise to our employees. Thanks also for the great pictures. We would be delighted if you would visit us again soon. Until then, we remain with best regards.
Your relexa team in Braunlage
B. A (03.02.2023)
The hotel is super clean and the staff at reception is always very nice. The rooms are friendly and modern furnished. We felt very comfortable. The only downside would be that the swimming pool water was really very cold and you couldn't "splash around" with a child because of the temperature. We would come back.
Jörn von Schassen (29.01.2023)
Very nice hotel and great service 😍
Marina Blank (22.01.2023)
A really great hotel with a class service. Very child friendly. A lot of entertainment options. The food in the hotel is very good. If you want to eat outside, you can do that after a short walk. And you can also walk to the Wurmberg cable car. We will be back!
Roman Potyrala (18.01.2023)
Absolutely loved it
Anja (08.01.2023)
Very nice hotel, great location. Very friendly staff and great service. Food was very tasty, and the wellness area was also very nice.
Dear Anya,
great that you enjoyed your stay with us. We are very happy about your 5-star rating and the words of praise. Please visit us again soon!
Best regards from the Harz Mountains
Your relexa team in Braunlage
Kerstin Schiwek (07.01.2023)
Very friendly staff in all areas, food is good, Location not very central, but okay with the spa card you can use the bus for free and go everywhere, very good
Dear Kerstin,
Thank you very much for your rating and the positive feedback on your stay. We are very pleased that you enjoyed your stay with us. It's great that you were able to round off your holiday with the HATIX offer. Please visit us again soon!
Kind regards
Your relexa team in Braunlage
Ute Müller (03.01.2023)
Very courteous, professional Staff that conveys a feeling of well-being. Spacious rooms, clean and well equipped. Breakfast and dinner very good, nice leisure facilities, well-kept large wellness area.
Dear Ute,
Thank you very much for your great feedback and the good rating. We are very pleased that you enjoyed your stay with us so much. Please visit us again!
Greetings from the Harz
Your relexa team in Braunlage
Marcel Zeißig (30.12.2022)
Great atmosphere, very good and friendly staff. The live music evenings were great! Really recommendable.
Dear Marcel,
Thank you very much for your great 5-star rating and the positive feedback. We are very pleased that you enjoyed your stay in our house and that you had a great time with us. Visit us again soon!
Best regards from the Harz Mountains
Your relxa team in Braunlage
Kai Hübener (30.12.2022)
A nice hotel in a quiet location. The center of Braunlage is within walking distance. The breakfast buffet was great, the staff was very friendly.
Dear Kai,
thank you very much for your good rating. Nice that you enjoyed your stay with us. We would be delighted if you would visit us again soon and remain with best regards until then.
Your relexa team in Braunlage
Georg-Wilhelm Schulz (29.12.2022)
Great hotel, would love to come back..delicious breakfast..plenty of choice..
Dear Georg Wilhelm,
Thank you very much for your good rating and for commenting on your stay. We are pleased that you felt comfortable with us and hope to see you again soon.
Best regards
Your relexa team in Braunlage
Stephan Blaeser (25.12.2022)
Great everything ok.
Dear Stephen,
thank you very much for your 5-star rating. Nice that you enjoyed your stay with us. Please visit us again soon. Until then, we remain with best regards
Your relexa team in Braunlage
Natalie Matties (18.12.2022)
I would love to give the Relexa 5 stars! Beautiful hotel in a great location. The hotel is in a quiet location, but you can still be in the town center within a few minutes. We would like to commend the staff. The staff were always helpful, attentive and friendly. We feel very comfortable and would recommend the hotel again and again. The food was delicious and varied. The cocktails at the bar were really delicious! There is a big plus for the swimming pool and sauna. We will be back definitely!
Dear Natalie,
Thank you very much for your wonderful rating and the great feedback. We are very pleased that you felt comfortable with us and are happy to pass on your words of praise to our employees. Visit us again soon!
Best regards
Your relexa team in Braunlage
Hahnenkleer (14.12.2022)
Was there only for dinner. It all seems quite expensive.
Martin Becker (13.12.2022)
Was here on business. Hotel is well set up and always creates a good ambiance. Food is excellent. Recommended.
Dear Martin,
Thank you very much for your positive rating and the good feedback. Nice that you enjoyed your stay with us. We are also very happy about the pronounced recommendation. Visit us again soon. Best regards from the Harz Mountains
Your relexa team in Braunlage
Andrea Petersen (07.12.2022)
Great hotel, great breakfast... There is nothing to complain about!!
Dear Andrea,
Thank you very much for the good rating and the positive feedback. Nice that you enjoyed your stay with us. Visit us again soon.
Best regards
Your relexa team in Braunlage
Dagmar Döring (06.12.2022)
great hotel Great service and staff.
Dear Dagmar,
Thank you for your 5-star rating and your kind words. We are pleased that you felt comfortable with us. Please visit us again soon.
Warm greetings from the Harz Mountains
Your relexa team in Braunlage
Katharina Delfs (04.12.2022)
Friendly reception at the reception Clean rooms, great wellness area and relaxing massage. Extensive evening and breakfast buffet and attentive service staff. Underground car park ideal in winter. We'd love to come back!
Dear Catherine,
We are very pleased that you enjoyed your stay with us and thank you from the bottom of our hearts for your wonderful rating. We are proud to read that our service has met your expectations.
We are already looking forward to your next visit and remain until then with best regards.
Your relexa team in Braunlage
Anja Müller-Dreßler (02.12.2022)
Very nice hotel in a quiet location, but still easily accessible for tourists. Very clean rooms, nice staff, great ambience!
Dear Anya,
Thank you very much for your great rating and the great feedback. It's great that you enjoyed your stay with us so much. Please visit us again soon.
Until then, we remain with best regards
Your relexa team in Braunlage
Mienold Eilers (25.11.2022)
A nice hotel, very well maintained, very clean, sauna and swimming pool great.
Dear Mienold,
Thank you for your 5-star rating and positive feedback. We are pleased to read that you felt comfortable with us. Please visit us again soon.
Best regards from the Harz Mountains
Your relexa team in Braunlage
Mendy Pusch (21.11.2022)
Great place. The breakfast was great. Cleanliness and courtesy are very important there. The wellness area leaves nothing to be desired. Central to everything in the area. A hotel which I can recommend with the best of my knowledge and belief. You are great. Thank you for the great time with you
Dear Mendy,
thank you very much for this great review. We're glad you enjoyed your stay with us. We are happy to pass on your compliments to our employees. Please visit us again soon!
Best regards
Your relexa team in Braunlage
Frank Müller (21.11.2022)
We were there in mid-November, so it was off-season. We really liked it. It was very quiet, perfect for slowing down. 👍 All areas of the hotel made a very clean impression. 👍 The rooms are mmn functional and tastefully furnished and not overloaded with odds and ends. 👍 (I also liked the picture with the Harz place names in the room (No. 203), it conveys regional ties. QUEDLINGBURG is a mystery to me, I hope that's not a misprint 🙈.) The restaurant is also very tastefully decorated and I was impressed by its light installation. No wishes remain unfulfilled at the breakfast buffet 👍 (I have rarely had such good filter coffee) The evening buffet was ok, but for €33 per person I'd rather go to one of the surrounding restaurants. I hope that a la carte dishes can also be ordered in the high season. Unfortunately, the bar was not open during our stay, although I would have been very happy about one or two cocktails in the evening (probably also due to the season). The wellness area is ok in terms of equipment, according to my subjective assessment there could be more, but the most important thing, it is very clean. 👍 The staff is all very nice, friendly and helpful, from reception to gastro to cleaning staff. 👍 I didn't know that the rooms were only cleaned on request, but I find it very good. (avoids contact and also makes economic sense) 👍 I can therefore recommend relexa unreservedly! 👍
Dear Frank,
Thank you very much for your wonderful feedback and the detailed description of your experience. We are very pleased that you enjoyed your stay with us and that you praised so many points. We are happy to share your comments with our employees and would be delighted if you visit us again soon.
Best regards from Braunlage
Your relexa team in Braunlage
Christian Hendrik Sperling (17.11.2022)
Absolutely super nice staff! Nice location! Great wellness area!
Dear Christian Henrik,
Thank you very much for your 5-star rating. Nice that you felt comfortable in our house. We are happy to pass on your praise to our employees and would be delighted to welcome you again soon.
Best regards
Your relexa team in Braunlage
Sandy Ullrich (08.11.2022)
Great hotel, very friendly and courteous staff, half board adequate, delicious and varied, great wellness area.
Dear Sandy,
thank you very much for your wonderful review. We are very pleased that you enjoyed your stay with us. Please visit us again soon.
Best regards from the Harz Mountains
Your relexa team in Braunlage
H.B. (06.11.2022)
For the price most optimal experience! Everything one wants to wish without much extra services. - very good location in a pleasant green area near the hiking routes - restaurant team actuallly has enough people, so they are not looking stressed. They are friendly, and service is very quick and efficient. Food is very delicious and actually has flavor ( which is not always the case for German hotels ) - spacious room with nice balcony - good sauna area, a bit small for the hotel capacity though, especially given opening hours Minor points which I noted as to be improved, however again for the price it is exactly on point - biggest pain: opening hours of the spa. Sauna works only from 17.00 till 22. No way to get there earlier, it says “on request” , but our request was refused “because of the economical situation”. Well, understandable but a bit inconvenient, especially given that the sauna opens at almost same time as restaurant and bar. And that everyone from whole hotel comes there at that same time. It gets super crowded and not enough resting place. Not saying corona and so on. - a lot of things are “ on request” . Like bathrobe, sauna towels and so on. Cleaning also on request, I believe it is still cleaned once in a while without asking, but we were staying not so long. Key from gym on request (so most likely machines are not very well cared) - no minibar in the room. Even a simple bottle of water and cola would be sometimes so nice to have (they have room service though, however did not try) - Bar opens at 20.00 and is closed at all on Sundays. Ah but it anyway requires some planning: to parallelize spa visit, dinner and bar cause everything is open at the same time Despite points mentioned, overall vacation experience here is very good and relaxing, and, given that hotels costs are more than adequate for the services provided, I believe, some economy here and there is totally understandable. I would return on occasion
Christian Lohmann (02.11.2022)
5 Stars? No question! :) Very quiet location (outskirts), very clean, well equipped (spa, entertainment, retreats and information about the area), very friendly, prudent and competent staff, etc... We will recommend it and because of the central location in the Harz Mountains definitely book again. Value for money fits.
Dear Christian,
Thank you very much for your great rating. We are very pleased that you enjoyed your stay in our house so much. Visit us again soon. Best regards
Your relexa team in Braunlage
Sascha Ende (23.10.2022)
Have been there three times now and satisfied every time. Have recommended it to others many times and various acquaintances were also very satisfied with their visit after the recommendation. The staff is always very nice and accommodating. The cocktails at the bar are perfect. There is table tennis, swimming, sauna, billiards and various other occupational therapies. I hope it has been passed on that the cue ball in billiards tends to get stuck when it falls into the front center hole - which has happened to us twice in two rounds (it only comes out when you throw another ball into the same hole). The fact that the gentleman seemed a little annoyed at checkout (just this one time) is a misunderstanding. Maybe not take everything that a guest says as malicious.
Dear Sascha,
Thank you for your great review and the wonderful holiday impressions. We are very pleased to read that you enjoyed it so much again. We really appreciate it when guests remain loyal to us. We sincerely apologize for the inconveniences at check-out. We would be happy if you visit us again soon and remain with best regards until then
Your relexa team in Braunlage
A. R. (22.10.2022)
Very nice family-friendly hotel in the Harz Mountains. Many recreational opportunities such as bowling, billiards, darts or sauna and swimming pool. Rooms are clean and good. Beds could be harder. Breakfast is very rich! Cocktails are delicious
Dear Guest,
Thank you very much for your great review. Nice that you felt comfortable with us. Please visit us again soon! Best regards
Your relexa team in Braunlage
Manuela Wallat (22.10.2022)
A very nice hotel, everyone was super child-friendly - which I found nice. The food was always nicely prepared and tasted great. Our room was big enough & the balcony was a small highlight. The swimming area was super nice and clean, we had nice days in the hotel and would come back anytime. :)
Dear Manuela,
Thank you very much for the great 5-star rating. We are very pleased that you enjoyed your stay with us. Please visit us again soon. Best regards from the Harz Mountains
Your relexa team in Braunlage
René Cornelius (22.10.2022)
For the price, you really can't complain here. The staff was super friendly and accommodating. Every wish was made possible. We'd love to come back. The location is perfect for hiking. Criticism: no daily basic cleaning [only on request] and therefore slight mold formation in the bathroom/shower area
Dear René,
Thank you for the positive feedback on your stay. Nice that you enjoyed your stay with us. We are already looking forward to your next visit and remain until then
With kind regards
Your relexa team in Braunlage
Thorsten Senkpiel (21.10.2022)
We stayed at the Relaxa from 13.10 - 16.10 and found great service and a great, rich breakfast. Even memories forgotten in the room would be sent back to us by post. Thanks again for that. I can only recommend the hotel. The location is quiet and you can be in the town center in a few minutes.
Dear Thorsten,
Thank you very much for your great rating and the good feedback. We are very pleased that you felt comfortable with us. We are also very happy about the pronounced recommendation. We hope to see you again soon and remain until then with best regards
Your relexa team in Braunlage
Anja Rosenbaum (21.10.2022)
Unfortunately, the 5-day stay at the Hotel Relexa Harz-Wald is already over. We (family of 3 with a dog) really liked it. Particularly noteworthy is the friendly service staff and the excellent breakfast and dinner buffet. We felt very comfortable, which is also due to the many pastimes in the hotel itself. So you can spend a nice day even in bad weather. Thank you and see you soon.
Dear Anya,
thank you very much for your wonderful review. We are very pleased that you and your family enjoyed your stay with us and that you had a great holiday. We will be happy to pass on your words of praise to our employees. Visit us again soon!
Best regards
Your relexa team in Braunlage
Lars B Nielsen (20.10.2022)
Nice place with good service and good facilities. However, the food was somewhat neutral, which will not deter me from coming again
Dear Lars,
thank you for your lovely feedback. It is nice to see that you enjoy your stay.
Were looking forward to see you again.
Kind regards
relexa-Team Braunlage
R H (20.10.2022)
Service very friendly and competent. Hotel in good condition. Technical equipment of conference room mediocre, very old beamer. Only a mini TV in the room. Everything clean and well maintained.
Dear Guest,
Thank you for your review and for describing your experience in our house. We are pleased that you felt comfortable with us. We are happy to pass on your constructive criticism to the relevant departments and will discuss it internally. We would be happy if you visit us again soon and remain with best regards until then
Your relexa team in Braunlage
Joke (19.10.2022)
The hotel is in a beautiful location. You can take short and long walks from the hotel. Walking to the village is also very doable. We also loved the silence around the hotel. No traffic at night, so slept wonderfully. The breakfast is great the choice is huge. We dined once in the hotel and that is not our thing. There are very good restaurants in the village. The wellness area in the hotel is also very nice, which we made grateful use of. Especially after a brisk walk, a sauna is wonderful. We found the room a bit sparsely furnished. 1 good chair, 1 kind of duvet in terms of thickness and 2 pillows for a double bed. Upon inquiry it turned out that you could ask for a pillow and or other duvet at the reception. We also found no coffee machine a pity. Anyway, the coffee is the hotel was really good coffee that made up for a lot. All in all we would love to come back again. Still plenty to walk there.
dear joke,
Thank you for the positive review and the good feedback. We are very pleased that you enjoyed your stay with us.
Come and visit us again soon, there is still so much to discover in the Harz Mountains.
Greetings
Team – relexa - Braunlage
Nele Kugler (18.10.2022)
Perfect. A nice hotel with good breakfast and dinner buffet. The pool and saunas in the house are highly recommended. The location of the hotel near the center of Braunlage and the hiking trails practically in front of the door. Gladly again.
Dear Nele,
Thank you very much for your kind words and the great rating. We are very pleased that you enjoyed your stay with us. We are already looking forward to your next visit and remain with best regards from the Harz Mountains
Your relexa team in Braunlage
Len Re (16.10.2022)
Very noisy, you can hear everything that is happening in the hallway. Bed is not made for couples as the mattresses are single and there is a big gap between them. Shower was very run down. Rooms otherwise quite modern. Breakfast was delicious. Sauna area was okay, but to declare two saunas and a steam sauna as a spa and relax is a bit euphemistic. The location is not very central, but many hiking trails are possible.
Dear Guest,
Thank you for rating your stay and telling us about your experience. Our rooms have different types of beds. Next time, please ask our staff about your room requirements, we will always be happy to accommodate them, subject to availability. The renovation of our guest bathrooms is already at the top of our list, but has been delayed somewhat due to the corona pandemic. As advertised, our wellness area has a swimming pool and an exercise pool, two saunas and a steam sauna, relaxation room, solarium and fitness room and is not advertised as "spa" or "relax". The name "relexa hotel" does not come from "to relax" but is an artificial word made up of the names of our owners.
We wish you all the best and remain with kind regards
Your relexa team in Braunlage
El-presidente (16.10.2022)
Perfect location. Lots of nice shops nearby. Ideal starting point for many excursions. Brocken hike, etc. On site there is a sauna, gym, massage and a beautiful pool. Restaurant with breakfast buffet and evening buffet. Both great. Top bar with enough seating. Very approachable staff. Always friendly and helpful.
Dear Guest,
Thank you very much for your wonderful rating and the great feedback. It makes us proud to read that you felt so comfortable with us. Visit us again soon!
Warm greetings
Your relexa team in Braunlage
Stefan Scherr (15.10.2022)
Top
Sebastian Schenk (14.10.2022)
Very nice hotel, with great and very nice service.
Dear Sebastian,
Thank you very much for your great rating and the words of praise. It's great that you enjoyed your stay with us so much. Please visit us again soon! Until then, we remain with best regards
Your relexa team in Braunlage
Marlon Braun (14.10.2022)
very nice and humorous staff. very pretty rooms. Swimming pool, three saunas 60°, 90° and steam sauna. A very nice location near the forest as well as the Wurmberg where you can mountain bike, monster scooters, and go in the gondola.
Dear Marlon,
Thank you very much for your wonderful feedback and the 5-star rating. We are really pleased that you enjoyed your stay with us and we hope to see you again in the Harz mountains soon.
Best regards
Your relexa team in Braunlage
Jacqueline Becksmann (12.10.2022)
The stay at the relexa hotel was completely carefree...simply wonderful
Dear Jacqueline,
We are very pleased that you felt comfortable with us and thank you from the bottom of our hearts for your great rating. Visit us again soon! Best regards
Your relexa team in Braunlage
Christian Thomas (10.10.2022)
Super beautiful 👍👍👍
Brigitta Flechsig (09.10.2022)
Spent a weekend there with friends and family. Since wellness was advertised very strongly, we chose this hotel. All in all it was ok for us. Perhaps a few more suggestions that would round off your stay: move the sauna to 3 p.m. at the weekend instead of 5 p.m., since most guests go to dinner from 6:30 p.m. and before that, especially if the weather is bad want to do a few sauna sessions. Heat the water in the swimming pool, otherwise it cannot be used for smaller children. Reconsider the beverage supply during the day. Bar only opens at 8:00 p.m. Unfortunately, the majority of our gastronomic turnover did not stay in the hotel. Too bad. Very positive : breakfast rich, appetizing and with local products. The service staff extremely courteous and attentive. Front desk: mostly friendly and helpful. Check in and check out uncomplicated and fast. We didn't find the check-in time of 4:00 p.m. ideal. Many thanks to everyone who was there for us this weekend.
Dear Bridget,
Thank you for your rating and feedback on your stay. We gladly accept your criticism and will discuss it internally. Drinks and small dishes can be ordered from us at any time during the day in the restaurant. We would be pleased if we could welcome you again at a later date and fully convince you of our service.
Warm greetings from the Harz Mountains
Your relexa team in Braunlage
Mike Feja (09.10.2022)
Everything was great there, the rooms were very nicely furnished, the interior of the hotel was of a very high standard, the breakfast buffet was perfect, very friendly staff and service, in the evening at the bar top service and very pleasant, the wellness offer was very nice
Dear Mike,
Thank you very much for your kind words and the great 5-star rating. It's great that you enjoyed your stay with us so much. We would be very happy if you visit us again soon and remain until then with warm greetings from the Harz Mountains
Your relexa team in Braunlage
Ralf Foerster (07.10.2022)
Everything was very nicely prepared, the staff was super friendly, the food was very rich and tasty
Dear Ralph,
thank you very much for your great review. We are really happy that you were satisfied with our service. Please visit us again soon!
Best regards
Your relexa team in Braunlage
Lars Unmack (03.10.2022)
Super friendly staff, very clean hotel. The breakfast buffet is very good and varied. Always my pleasure !
Dear Lars,
nice that you liked it with us. We are very happy about your 5-star rating and the praise and hope to see you again soon in our house.
Best regards
Your relexa team in Braunlage
Pawel Panzer (01.10.2022)
Very nice hotel, friendly staff and good kitchen
Dear Pavel,
Thank you very much for your great rating and the words of praise. Nice that you felt comfortable in our house. Visit us again soon!
Until then, we remain with best regards
Your relexa team in Braunlage
Nicole Wettlaufer (26.09.2022)
Super nice 3 cuddly wellness days experienced only the water in the pool was very cold. Food and other things once again
Dear Nicole,
We are very pleased that you enjoyed your stay with us and thank you very much for your good rating. Please visit us again soon.
Best regards
Your relexa team in Braunlage
Mikkel Stig (23.09.2022)
Super delicious place with good facilities.
Ralf Ziesemeier (19.09.2022)
Beautiful because everything is great
Dear Ralph,
thank you very much for your 5-star rating. Nice that you enjoyed your stay with us. Please visit us again soon.
Best regards
Your relexa team in Braunlage
Marcin 589ger (17.09.2022)
Very nice hotel, clean and large offer of wellness and fun. 4 stars because we were turned away at 10.15 a bit for breakfast (although we were told it was 11 o'clock) otherwise a very nice hotel. Gladly again =)
Dear Marcin,
Thank you very much for your good rating and positive feedback. We sincerely apologize for the misunderstanding regarding the breakfast. We look forward to your next visit and remain until then with best regards
Your relexa team in Braunlage
Michael Wilke (16.09.2022)
Very nice, well-kept hotel. Nice service, top buffet in the morning and in the evening. The only downside, no air conditioning and too small shelves in the shower
Dear Michael,
Thank you for your 5-star rating and the positive feedback on your holiday. Nice that you felt comfortable in our house. We would be delighted if you visit us again soon.
Best regards
Your relexa team in Braunlage
Joachim Quentin (10.09.2022)
We have stayed at this hotel before. The staff is very helpful with the wishes of the guests. Breakfast and dinner always varied. Great cocktail bar, but it's a shame that Mr. Schoppe is no longer there. Keep coming here regularly.
Dear Joachim,
thank you very much for your great review. Nice that you enjoyed your stay with us again. To our delight, Mr. Schoppe will stay with us as a temporary help and can be found at the lobby bar from time to time. We are looking forward to your next visit. Until then, we remain with best regards
Your relxa team in Braunlage
Mareike Saskia Knoppe (06.09.2022)
Nice hotel in a great location. Right next to the national park, everything is within easy walking distance: Wurmberg, Achtermannshöhe and also Brocken, if tours of more than 20km are not too much for you (Brocken). Sensational BBQ chef from Scotland, the meat was unique! Unfortunately, the salads were rather average. Particularly positive to emphasize are all the employees who were very attentive and friendly. We felt completely comfortable in the Hearts Hotel during our weekend Kuztrip.
marc alberring (05.09.2022)
Clean modern rooms, well-kept ambience. Courteous service (especially at the hotel bar), delicious breakfast with a very good selection. Quiet location slightly above the village.
Dear Marc, your wonderful review and positive feedback. Nice that you enjoyed your stay with us. Visit us again soon.
Best regards from the Harz Mountains.
Your relexa team in Braunlage
Ramon Sellahn (31.08.2022)
Always a dream to be there.!!!!
Dear Ramon,
Thank you for the 5-star rating. We are very pleased that you felt comfortable with us again. We are already looking forward to your next visit and remain with warm regards until then.
Your relexa team in Braunlage
Lisa Klein (27.08.2022)
Nice hotel at the entrance to Braunlage... Nice and quiet location... There is a deduction for the too narrow parking spaces and for the poor WiFi reception..
Dear Lisa,
Thank you for your good rating and for commenting on your stay. We are pleased that you enjoyed your stay with us and hope to see you again.
Best regards
Your relexa team in Braunlage
Volker knubbe (25.08.2022)
Great staff who provide great service. Some of the rooms are a bit old-fashioned and "only" functional, but clean and OK. The breakfast was very good and the location to the Wurmberg was perfect
Dear Volker,
Thank you very much for your great rating and positive feedback. We are pleased that we were able to convince you with our service. Please visit us again!
Best regards
Your relexa team in Braunlage
Gerald Freese (25.08.2022)
Great hotel with friendly staff. The buffet alone is worth a visit. Only the shower in the bathroom we found in need of renovation. But that didn't spoil the overall impression. We'd love to come back
Dear Gerald,
Thank you for your positive review. We are very pleased that you felt comfortable with us. The renovation of our guest bathrooms is already being planned, but has been delayed somewhat due to the corona virus. It would be nice if we could welcome you again at a later date.
Best regards
Your relexa team in Braunlage
Stefan Winsemann (18.08.2022)
Great hotel and great breakfast buffet at a great price. A big plus is the hotel's small swimming pool with sauna. We will be back.
Dear Stefan,
Thank you very much for the 5-star rating. Nice that you enjoyed your stay with us. We are already looking forward to your next visit and remain until then with best regards
Your relexa team in Braunlage
Thomas “TommiTulpe” Welp (13.08.2022)
Were there in our summer vacation for two with a dog for 7 days. Overall, we really liked the hotel. The food was delicious and varied. The hotel was modern except for the bathrooms. What annoyed us was the cleaning of the room, which only took place when requested (allegedly due to Corona) and the dog fee of €20 per night. Only a thin blanket and a promotional package were provided for the dog. Here one wonders why one had to pay an additional 120€ for the dog if the room was not even cleaned. The address of the too high dog fee on departure was not addressed.
Dear Thomas,
Thank you for your good rating and feedback on your stay. Nice that you liked our house so much. The fee of €20 per dog/night is based on past experience. Unfortunately, not every dog ​​owner is careful to ensure that their four-legged friend behaves appropriately during their stay, so we regularly have to lock rooms for several days or even weeks after a stay with a dog. We understand that this fee may seem high to you, but we ask for your understanding.
We would be happy to welcome you again at a later date and remain with best regards until then.
Your relexa team in Braunlage
Tobi W (11.08.2022)
Best hotel in the Harz Mountains for me... I've been going there for 5 years now. Everything is just right there. Perfect for families and couples and easy to walk to local attractions. First of all, the food is in the. Hotel perfect.
Dear Tobi,
Thank you very much for this sensational review. We are very happy about your words of praise and about the fact that you have been loyal to us for several years. Visit us again soon!
Best regards from the Harz Mountains!
Your relexa team in Braunlage
Thomas Masthof (10.08.2022)
Were passing through by bike, were really hungry. Then had to listen to us, if you didn't book at least half-board, you won't get anything to eat in the restaurant!. We were then forced to go in search of the place, luckily we found something delicious there in a small but nice pizzeria.
Dear Thomas,
Thank you for rating your stay and telling us about your experience. The statement that guests who have not booked half-board do not get anything to eat is not correct. However, the majority of our guests book half-board in advance and thus automatically get a reserved table in our restaurant. Especially now, during the holiday season, the occupancy rate of our house is high, so many half-board guests dine in the restaurant in the evening. It can actually happen in isolated cases that no further capacities are available at short notice. We sincerely ask for your understanding in this regard and remain with kind regards
Your relexa team in Braunlage
Saskia1887 (10.08.2022)
It is with great pleasure that I award 5 stars to this accommodation. Everything was right from start to finish. We had booked a cozy weekend and are absolutely thrilled. Very friendly, helpful and professional team. You feel very welcome. Again any time :-)
Dear Saskia,
Thank you very much for your wonderful review. We are really pleased that you felt comfortable with us and that you were able to enjoy your cozy weekend. We hope to see you again soon!
Best regards
Your relexa team in Braunlage
N. R. (09.08.2022)
We hiked a lot, had a great view from the room, the food was very tasty, so everything you need to relax... Thank you
Dear Guest,
nice that you felt comfortable with us. We are very happy about your positive feedback and hope to see you again soon.
Best regards
Your relexa team in Braunlage