Reviews

If you want to have dinner, please don't forget to reserve a table, unfortunately guests do too

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The Relaxa hotel Harz-Wald can be found on the edge of the tourist village of Braunlage (Lower Saxony). It was the ideal base for our group to spend a week hiking in the Harz Mountains. Not everything went smoothly, our room was definitely in need of renovation, but the staff did their utmost to make it as pleasant as possible for us. The breakfast and evening buffet provided an abundance of dishes, flavors and choices. Perhaps the range of wine and beer choices could be upgraded with some foreign variations? Few hotels charge their guests a fee to use the underground parking, especially when the number of spaces around the hotel is limited. Nevertheless, this hotel remains recommended.

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Great hotel in a quiet location. Breakfast with a very large selection, service staff absolutely friendly and always helpful.

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We stayed here four nights. The name “Relexa” raised great expectations. Yes, the location of the hotel is quiet and relaxed. But: the design of the hotel, which appears to be reinforced concrete, does not allow you to relax. In the morning a hole was drilled somewhere with a hammer drill. No matter which door in the hallway is locked, you can constantly hear the lock cylinder clicking. Then you hear the suitcases rolling down the aisle. Conversations etc. In short: a very noisy building!!! You definitely can't sleep in. Regarding cleanliness: there is an unpleasant smell in the bathroom, as if an odor trap is broken. The bathroom is really getting old. It is advisable to wear flip flops when showering. The fan of the forced ventilation system is loud and dirty, so it doesn't work 100%. If there is someone in the bathroom in other rooms, you can hear the fan running. We cannot recommend this hotel!!!

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The hotel is located in Braunlage and was probably built in the 90s for vacationing pensioners. The rooms are kept in the appropriate style, a little older, but in good condition. There is a gym, swimming pool and a bar. The service from the staff is okay. The kitchen makes an effort and there is always a vegetarian dish. There is also a charging station for electric cars, but from a different provider with a separate app. It's complicated. The area near the Harz is unfortunately a bit shocking with all the dead trees. But the hotel can't do anything about it. All in all a bit old style, but the prices are cheap and an effort is made.

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We stayed in the hotel for 2 nights. Every few parking spaces outside were always full, so you have to pay 10 euros per night for the parking garage, we paid 480 euros for 2 nights for 2 people. Breakfast was good and included. The rooms and bathrooms are very old for the price, but the wellness area was okay. For me it's a given given the price, but unfortunately not in the hotel. The rooms aren't cleaned every day and we only got fresh towels when asked. It will then probably remain a one-off visit

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A nice hotel, clean rooms, very nice wellness area with very dedicated staff. Also has some really worth seeing attractions and cities in the region. Unfortunately, the forest in the Harz region has a rather morbid charm.

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As a disabled group, we had a lovely holiday in your hotel. Everything was excellent. Thank you for everything.

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Very nice hotel to relax, the food was very tasty.

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Not necessarily recommended for people with limited mobility if you don't want to pay 10 euros every day for the underground car park.

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Braunlage offers many opportunities in the immediate vicinity. I was very satisfied with my stay. We arrived with 5 adults with a car and trailer with 2 motorcycles. You can unload your luggage by car directly in front of the entrance. There are trolleys for luggage.

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This rating is based solely on my own experience. The visit of this hotel took place in August 2023. Positive aspects: Furnishings: The hotel itself is really very nice and invites you to relax. All areas are "tastefully" furnished (tastes vary). Also very nice that dogs are welcome here. - It's still far too rare. Location: The location is really beautiful, very close to nature. You only have to walk a few meters and you are already in the middle of nature, which invites you to take long walks. It is also not far to walk to the Wurmberg, about 5-10 minutes on foot. This is a small paradise especially for dog owners. Premises: The premises are generally very nicely designed like the whole hotel itself. In theory, you have everything you need to relax. Wellness area, swimming pool, different sauna areas (also for guests who don't want to sauna naked). The restaurant is also very, very nice. The hotel also offers various rooms for playing billiards or table tennis. Staff: These are very friendly and very accommodating. - At least that was the case with us. Food: Here we can only report on the breakfast, which was really very good and varied. Negative aspects: First of all, you have to mention that we had booked the super economy room. Nevertheless, I expect, with such a hotel, that every room (no matter which category) has at least a small fridge inside and a minimum bed size. My partner and I are not the tallest of people - 1.70m tall - and had trouble sleeping as the bed was really small. - Especially in width. For me, these two points are standards, which, as I said, should be in every room regardless of the price category. - Hence a "star" deduction in the rating. Apart from that, I can still recommend the hotel in every respect, with a clear conscience! I hope to have given a good insight with this neutral rating. - Have fun visiting and relax.

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Very nice, clean hotel with friendly staff and a great breakfast.

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Good hotel in a nice location. Very clean rooms and wellness areas. Solid restaurant, with buffet, and friendly staff. Unfortunately, the free parking lot is too small and the underground car park is too expensive at €10 per day.

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A very nice and quiet hotel. The rooms are well equipped (no minibar - which I don't need) and always with a balcony. The employees are all very friendly and accommodating. The wellness area is small but nice. The breakfast and dinner buffet is highly recommended. Overall a nice hotel for everyone (families, couples or single travelers)

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My girlfriend often had to hold back because I was writing my master's thesis. Therefore, as a thank you, she was invited to this hotel for a long weekend - great success. Thanks to the friendly team.

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The three star overall rating for service is entirely due to the bartender who gets a 5⭐ from me.

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Good hotel, great breakfast and dinner, no luxury. just ok

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The perfect hotel to relax, feast and feel good. All very friendly and accommodating. Super delicious breakfast and dinner. Everything clean and modern. We would love to come back 👍🏼

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We had a great stay. The employees were very friendly at check-in and check-out. We had a nice room with a balcony and a view of the garden. Everything was very clean. The environment was so quiet that we could even sleep with the balcony door open. The breakfast buffet offered a wide selection. It was refilled regularly. We would like to come again.

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Huge place. Super Service. Nice rooms. Unfortunately Braunlage is not as shiny as I remember it. But the hotel is great 😀

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Great place! The stars are not immediately apparent, but the equipment is of high quality and great service + gastronomy. We would have liked to have given five stars, but unfortunately the reception and the staff working there prevented this. Obviously, a guest has to say hello first before a greeting comes, documents are left without comment and questions are not answered. When my daughter asked why the man wasn't answering, I said maybe he didn't hear us (I'm not assuming on purpose). The employee then said he heard us! This is not possible and is extremely disrespectful! All other service areas were courteous, polite and helpful. The lonely top was the gastronomy area. The chef is always interested in communicating with the guests and hearing their opinions. You can tell at the breakfast and dinner buffet: high quality, varied and very tasty. The service people here were really great. Always a smile and the guest was definitely king. You could see that in everything we did. A little joke here and there, but always careful and concerned about a pleasant atmosphere. Please keep that up.

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Nice hotel with great service

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Great place, good food.

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Nice hotel. Have been there twice.

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A bit impersonal but the rooms were clean, the food was good. The hotel is confusing due to its size. The swimming pool is clean but was always a bit crowded

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Very good breakfast.

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For me, very big cinema was very enthusiastic and highly recommended for me

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Very good hotel with a very nice wellness area. Breakfast was included and was also very good. Full recommendation

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Room was okay, unfortunately no fridge and safe only on request and no mini bar. Kettle and coffee maker also not available... Otherwise the hotel was great. Good food and super friendly and helpful staff! That's why we give it a total of 5 stars! The pool was great and adequate for the size. In winter, however, there is definitely more going on here and the pool gets narrower. We were traveling with a baby and the response was very courteous!

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A wonderful, activity-rich place to stay 🌟🌿 When booking and checking in, everything went wonderfully and easily. The location of the hotel is in a quiet part of Braunlage, near the Wurmberg. The service team at reception was always very friendly and helpful to us with questions about the stay in the hotel or things to do. The service team in the restaurant and bar was always great, attentive and very nice and polite. Various drinks and delicious cocktails are offered here. The kitchen is exceptionally good and everything was quickly replenished at the buffet. All sorts of things were prepared for every taste and served at the buffet. The rooms were very clean and the equipment is sufficiently stocked. Offers in the house for additional activities such as various sauna offers, swimming pool, gym and garden was really great. The physiotherapy, which you could book in the house, with all kinds of nice offers of massages or other health-promoting treatments, was versatile, relaxing and the team was really great and friendly. If you want to park in the underground car park, you can do so for €10 a day, otherwise there are also outdoor parking spaces by the house. A short walk and you are right in the middle of the city with nice shops and restaurants. There are plenty of opportunities for activities in Braunlage and the surrounding area. We had a very relaxing holiday there and would love to come back🥰

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Top!

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Top location, excellent food (buffet), friendly people. Ideal for cycling and hiking.

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Nice hotel and very nice staff! I felt very comfortable here and would book the house again at any time.

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Thank you for a great Easter holiday with the family. Great hotel and great team. We will be back.

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Always nice there!

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Hello, we (2) stayed here for one night. Check in from 4 p.m. and off to the wellness area. He is good. There are 2 wooden saunas and a steam sauna, which unfortunately was not in operation. Just like the "big" swimming pool. The rest room is ok. The rooms are ok. The wet area was at least a bit worn for us, but acceptable. The beds are good too. The background noise is pleasant. You don't hear every cough of the roommate. Breakfast is good and rich. The service friendly. One drawback is the number of parking spaces for the hotel, without parking in the paid underground car park. In winter the bear will be loose here... so we will come back again.

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Hotel modern and chic. Friendly staff. What bothered us personally was that for dinner it was only possible to take part in the buffet for 33.00 euros per person. We would have liked to have had something smaller... so unfortunately the money doesn't stay in the hotel. Location on the outskirts.

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Nice hotel with spa area. The rooms have a balcony. The lobby with bar is very large and you can relax there in the evening with a beer or delicious cocktails. The breakfast is hard to beat. Lovingly prepared with everything that makes a good breakfast and more. very friendly staff

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Unfortunately the short break in this hotel was a big disappointment. There are two stars for * the peripheral location of the hotel, so that you could hike directly to Wurmberg and Brocken * the very hard-working service staff in the restaurant The points that really disappointed us: * By the time you get to the wellness area, you're already frozen through. The two swimming pools are freezing * The rooms are okay, but eerily noisy. If other guests go to their room at 01:00, you'll be awake in bed. You can also hear, for example, when the neighbor turns on the heating. * There is no possibility to charge an electric car, in a sparsely populated area this leads to excitement rather than relaxation. There was a free screw for the tire in the underground car park (well, that can happen). * The absolute negative point is the food: Yes, on the first evening and morning, like many other reviewers, we were rather positive because of the selection. Unfortunately, that has changed: Here everything is frozen and convenience food: vegetables, mozzarella sticks, vegetable balls, dumplings, cakes, yeast dumplings: once across the Netto frozen food department. Even the fruit salad comes from the plastic box! Once there was a whole salmon, which was a positive thing. But on three evenings twice "pork loin in bacon" as the only warm meat dish. At the prices called actually a cheek. A pity!

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Some staff at the reception and restaurant were not so friendly. Bed was crazy small and uncomfortable. Swimming pool was not clean. I had very bad experience there and definitely won't recommend it to anyone.

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We decided on the relexa and were really looking forward to the food, unfortunately we were very disappointed 😞

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The ideal hotel for families with children and dogs. Swimming pool and sauna included. Top breakfast offer and nice somewhat remote location. You can hike right behind the hotel or go into town. Very attentive and friendly staff!

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A great hotel in a great location. Many hiking routes can be reached from here. Parking at the house available. The hotel is modern and clean, the staff is very friendly. The sauna area is worth a visit and the food (half board) was really delicious. The hotel is definitely highly recommended.

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Nice hotel, nice staff and really great breakfast!

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Very nice place. Price performance fits Nice location and very nice staff. Will surely come back.

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top price/performance

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Very nicely renovated and lives up to the name.

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Rooms well-kept, simple, small, comfortable balcony, dog was welcome, staff always friendly, breakfast and dinner were very tasty, very good service here as well. Despite Corona measures, the swimming pool was usable, mastered very well. Hiking trails right in front of the hotel... Very satisfied, we'll be back. Even after another visit everything is still very good.

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The modern, family-friendly and spacious hotel has a good location on the outskirts and has consistently friendly staff. Highly recommended if Braunlage is to be headed for.

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It was a great result for you. Quiet location, great rooms and very friendly staff. Especially our bartender Deno was super friendly and always on hand. We recommend you! Lg from the 109 by Marko and Andrea Very satisfied

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We had a wonderful weekend at the Relexa Hotel Harz! The rooms are all furnished in a modern style. There is a super great wellness offer with pool, sauna and massages are also possible after registration. I can recommend the hotel unreservedly. We will definitely come back sometime!

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Very nice hotel in a quiet location. Staff always nice and attentive. Versatile breakfast buffet.

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Very beautiful and modern. Completely content.

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Great hotel with great staff. Every question/every wish is answered/fulfilled with a smile. Wellness area very comfortable. Room furnishings perfectly adequate, since you spend more time outside or in the wellness area. In my opinion, a large TV is not necessary on holiday.

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Everything was great, gladly again!

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We booked the hotel for 3 days over my birthday. Underground car park: great, staff: very friendly, breakfast buffet: above average, cocktail bar: excellent, rooms: okay, although the shower could be renovated, candle-light dinner: unbelievably good! SPA area: swimming pool: great, a bit cool water, but that's everywhere at the moment, massage: excellent, mud bath: awesome. Child friendliness: very good. Hotel location: also very good. I would definitely book here again! Thank you for the great weekend - and for the exquisite bottle of red wine as a gift for me ;) (and this ice cream was phenomenal...)

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We stayed at this hotel for a short spa break over the weekend. We were lucky that it snowed from the day of arrival and we were able to experience a great winter adventure. The hotel is super nice, the staff were all extremely friendly and the breakfast was rich. We also really liked the wellness offers. In the evening we could still sit comfortably in the lobby and drink delicious cocktails. There is great nature in the immediate vicinity of the hotel, which we used for hiking. In addition, there are ski jumps just a few minutes away, which make a wonderful drone motif. The center of Braunlage is about 1 km away on foot. There are plenty of opportunities to eat out comfortably and to use the Wurmberg cable car.

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We had reserved 4 rooms (Christmas arrangement - 2022) - family celebration. We were received in a very friendly and professional manner. We were all very satisfied with the Christmas arrangement. The food was great, very friendly and courteous service and very good room/hotel service - thank you very much. We would book the hotel/Christmas package again. The photos on the website correspond to reality.

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Great place service is right and the location is also very good

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We didn't want to leave at all. It was very nice...we will definitely be back!

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We had booked cuddle days in November. That was great. Everything was prepared very lovingly. A big compliment to the kitchen, because everything was very good, whether the breakfast buffet or the evening buffet was simply delicious. Then the highlight candlelight dinner, that was awesome, super tasty. With a great waiter who accompanied you through the whole menu. Just great. A great birthday for my husband. Thank you everyone for this great job. We appreciate that.

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The hotel is super clean and the staff at reception is always very nice. The rooms are friendly and modern furnished. We felt very comfortable. The only downside would be that the swimming pool water was really very cold and you couldn't "splash around" with a child because of the temperature. We would come back.

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Very nice hotel and great service 😍

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A really great hotel with a class service. Very child friendly. A lot of entertainment options. The food in the hotel is very good. If you want to eat outside, you can do that after a short walk. And you can also walk to the Wurmberg cable car. We will be back!

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Absolutely loved it

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Very nice hotel, great location. Very friendly staff and great service. Food was very tasty, and the wellness area was also very nice.

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Very friendly staff in all areas, food is good, Location not very central, but okay with the spa card you can use the bus for free and go everywhere, very good

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Very courteous, professional Staff that conveys a feeling of well-being. Spacious rooms, clean and well equipped. Breakfast and dinner very good, nice leisure facilities, well-kept large wellness area.

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Great atmosphere, very good and friendly staff. The live music evenings were great! Really recommendable.

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A nice hotel in a quiet location. The center of Braunlage is within walking distance. The breakfast buffet was great, the staff was very friendly.

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Great hotel, would love to come back..delicious breakfast..plenty of choice..

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Great everything ok.

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I would love to give the Relexa 5 stars! Beautiful hotel in a great location. The hotel is in a quiet location, but you can still be in the town center within a few minutes. We would like to commend the staff. The staff were always helpful, attentive and friendly. We feel very comfortable and would recommend the hotel again and again. The food was delicious and varied. The cocktails at the bar were really delicious! There is a big plus for the swimming pool and sauna. We will be back definitely!

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Was there only for dinner. It all seems quite expensive.

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Was here on business. Hotel is well set up and always creates a good ambiance. Food is excellent. Recommended.

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Great hotel, great breakfast... There is nothing to complain about!!

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great hotel Great service and staff.

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Friendly reception at the reception Clean rooms, great wellness area and relaxing massage. Extensive evening and breakfast buffet and attentive service staff. Underground car park ideal in winter. We'd love to come back!

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Very nice hotel in a quiet location, but still easily accessible for tourists. Very clean rooms, nice staff, great ambience!

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A nice hotel, very well maintained, very clean, sauna and swimming pool great.

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Great place. The breakfast was great. Cleanliness and courtesy are very important there. The wellness area leaves nothing to be desired. Central to everything in the area. A hotel which I can recommend with the best of my knowledge and belief. You are great. Thank you for the great time with you

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We were there in mid-November, so it was off-season. We really liked it. It was very quiet, perfect for slowing down. 👍 All areas of the hotel made a very clean impression. 👍 The rooms are mmn functional and tastefully furnished and not overloaded with odds and ends. 👍 (I also liked the picture with the Harz place names in the room (No. 203), it conveys regional ties. QUEDLINGBURG is a mystery to me, I hope that's not a misprint 🙈.) The restaurant is also very tastefully decorated and I was impressed by its light installation. No wishes remain unfulfilled at the breakfast buffet 👍 (I have rarely had such good filter coffee) The evening buffet was ok, but for €33 per person I'd rather go to one of the surrounding restaurants. I hope that a la carte dishes can also be ordered in the high season. Unfortunately, the bar was not open during our stay, although I would have been very happy about one or two cocktails in the evening (probably also due to the season). The wellness area is ok in terms of equipment, according to my subjective assessment there could be more, but the most important thing, it is very clean. 👍 The staff is all very nice, friendly and helpful, from reception to gastro to cleaning staff. 👍 I didn't know that the rooms were only cleaned on request, but I find it very good. (avoids contact and also makes economic sense) 👍 I can therefore recommend relexa unreservedly! 👍

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Absolutely super nice staff! Nice location! Great wellness area!

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Great hotel, very friendly and courteous staff, half board adequate, delicious and varied, great wellness area.

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For the price most optimal experience! Everything one wants to wish without much extra services. - very good location in a pleasant green area near the hiking routes - restaurant team actuallly has enough people, so they are not looking stressed. They are friendly, and service is very quick and efficient. Food is very delicious and actually has flavor ( which is not always the case for German hotels ) - spacious room with nice balcony - good sauna area, a bit small for the hotel capacity though, especially given opening hours Minor points which I noted as to be improved, however again for the price it is exactly on point - biggest pain: opening hours of the spa. Sauna works only from 17.00 till 22. No way to get there earlier, it says “on request” , but our request was refused “because of the economical situation”. Well, understandable but a bit inconvenient, especially given that the sauna opens at almost same time as restaurant and bar. And that everyone from whole hotel comes there at that same time. It gets super crowded and not enough resting place. Not saying corona and so on. - a lot of things are “ on request” . Like bathrobe, sauna towels and so on. Cleaning also on request, I believe it is still cleaned once in a while without asking, but we were staying not so long. Key from gym on request (so most likely machines are not very well cared) - no minibar in the room. Even a simple bottle of water and cola would be sometimes so nice to have (they have room service though, however did not try) - Bar opens at 20.00 and is closed at all on Sundays. Ah but it anyway requires some planning: to parallelize spa visit, dinner and bar cause everything is open at the same time Despite points mentioned, overall vacation experience here is very good and relaxing, and, given that hotels costs are more than adequate for the services provided, I believe, some economy here and there is totally understandable. I would return on occasion

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5 Stars? No question! :) Very quiet location (outskirts), very clean, well equipped (spa, entertainment, retreats and information about the area), very friendly, prudent and competent staff, etc... We will recommend it and because of the central location in the Harz Mountains definitely book again. Value for money fits.

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Have been there three times now and satisfied every time. Have recommended it to others many times and various acquaintances were also very satisfied with their visit after the recommendation. The staff is always very nice and accommodating. The cocktails at the bar are perfect. There is table tennis, swimming, sauna, billiards and various other occupational therapies. I hope it has been passed on that the cue ball in billiards tends to get stuck when it falls into the front center hole - which has happened to us twice in two rounds (it only comes out when you throw another ball into the same hole). The fact that the gentleman seemed a little annoyed at checkout (just this one time) is a misunderstanding. Maybe not take everything that a guest says as malicious.

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Very nice family-friendly hotel in the Harz Mountains. Many recreational opportunities such as bowling, billiards, darts or sauna and swimming pool. Rooms are clean and good. Beds could be harder. Breakfast is very rich! Cocktails are delicious

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A very nice hotel, everyone was super child-friendly - which I found nice. The food was always nicely prepared and tasted great. Our room was big enough & the balcony was a small highlight. The swimming area was super nice and clean, we had nice days in the hotel and would come back anytime. :)

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For the price, you really can't complain here. The staff was super friendly and accommodating. Every wish was made possible. We'd love to come back. The location is perfect for hiking. Criticism: no daily basic cleaning [only on request] and therefore slight mold formation in the bathroom/shower area

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We stayed at the Relaxa from 13.10 - 16.10 and found great service and a great, rich breakfast. Even memories forgotten in the room would be sent back to us by post. Thanks again for that. I can only recommend the hotel. The location is quiet and you can be in the town center in a few minutes.

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Unfortunately, the 5-day stay at the Hotel Relexa Harz-Wald is already over. We (family of 3 with a dog) really liked it. Particularly noteworthy is the friendly service staff and the excellent breakfast and dinner buffet. We felt very comfortable, which is also due to the many pastimes in the hotel itself. So you can spend a nice day even in bad weather. Thank you and see you soon.

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Nice place with good service and good facilities. However, the food was somewhat neutral, which will not deter me from coming again

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Service very friendly and competent. Hotel in good condition. Technical equipment of conference room mediocre, very old beamer. Only a mini TV in the room. Everything clean and well maintained.

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The hotel is in a beautiful location. You can take short and long walks from the hotel. Walking to the village is also very doable. We also loved the silence around the hotel. No traffic at night, so slept wonderfully. The breakfast is great the choice is huge. We dined once in the hotel and that is not our thing. There are very good restaurants in the village. The wellness area in the hotel is also very nice, which we made grateful use of. Especially after a brisk walk, a sauna is wonderful. We found the room a bit sparsely furnished. 1 good chair, 1 kind of duvet in terms of thickness and 2 pillows for a double bed. Upon inquiry it turned out that you could ask for a pillow and or other duvet at the reception. We also found no coffee machine a pity. Anyway, the coffee is the hotel was really good coffee that made up for a lot. All in all we would love to come back again. Still plenty to walk there.

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Perfect. A nice hotel with good breakfast and dinner buffet. The pool and saunas in the house are highly recommended. The location of the hotel near the center of Braunlage and the hiking trails practically in front of the door. Gladly again.

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Very noisy, you can hear everything that is happening in the hallway. Bed is not made for couples as the mattresses are single and there is a big gap between them. Shower was very run down. Rooms otherwise quite modern. Breakfast was delicious. Sauna area was okay, but to declare two saunas and a steam sauna as a spa and relax is a bit euphemistic. The location is not very central, but many hiking trails are possible.

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Perfect location. Lots of nice shops nearby. Ideal starting point for many excursions. Brocken hike, etc. On site there is a sauna, gym, massage and a beautiful pool. Restaurant with breakfast buffet and evening buffet. Both great. Top bar with enough seating. Very approachable staff. Always friendly and helpful.

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Top

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Very nice hotel, with great and very nice service.

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very nice and humorous staff. very pretty rooms. Swimming pool, three saunas 60°, 90° and steam sauna. A very nice location near the forest as well as the Wurmberg where you can mountain bike, monster scooters, and go in the gondola.

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The stay at the relexa hotel was completely carefree...simply wonderful

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Super beautiful 👍👍👍

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Spent a weekend there with friends and family. Since wellness was advertised very strongly, we chose this hotel. All in all it was ok for us. Perhaps a few more suggestions that would round off your stay: move the sauna to 3 p.m. at the weekend instead of 5 p.m., since most guests go to dinner from 6:30 p.m. and before that, especially if the weather is bad want to do a few sauna sessions. Heat the water in the swimming pool, otherwise it cannot be used for smaller children. Reconsider the beverage supply during the day. Bar only opens at 8:00 p.m. Unfortunately, the majority of our gastronomic turnover did not stay in the hotel. Too bad. Very positive : breakfast rich, appetizing and with local products. The service staff extremely courteous and attentive. Front desk: mostly friendly and helpful. Check in and check out uncomplicated and fast. We didn't find the check-in time of 4:00 p.m. ideal. Many thanks to everyone who was there for us this weekend.

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Everything was great there, the rooms were very nicely furnished, the interior of the hotel was of a very high standard, the breakfast buffet was perfect, very friendly staff and service, in the evening at the bar top service and very pleasant, the wellness offer was very nice

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Everything was very nicely prepared, the staff was super friendly, the food was very rich and tasty

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Super friendly staff, very clean hotel. The breakfast buffet is very good and varied. Always my pleasure !

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Very nice hotel, friendly staff and good kitchen

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Super nice 3 cuddly wellness days experienced only the water in the pool was very cold. Food and other things once again

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Super delicious place with good facilities.

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Beautiful because everything is great

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Very nice hotel, clean and large offer of wellness and fun. 4 stars because we were turned away at 10.15 a bit for breakfast (although we were told it was 11 o'clock) otherwise a very nice hotel. Gladly again =)

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Very nice, well-kept hotel. Nice service, top buffet in the morning and in the evening. The only downside, no air conditioning and too small shelves in the shower

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We have stayed at this hotel before. The staff is very helpful with the wishes of the guests. Breakfast and dinner always varied. Great cocktail bar, but it's a shame that Mr. Schoppe is no longer there. Keep coming here regularly.

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Nice hotel in a great location. Right next to the national park, everything is within easy walking distance: Wurmberg, Achtermannshöhe and also Brocken, if tours of more than 20km are not too much for you (Brocken). Sensational BBQ chef from Scotland, the meat was unique! Unfortunately, the salads were rather average. Particularly positive to emphasize are all the employees who were very attentive and friendly. We felt completely comfortable in the Hearts Hotel during our weekend Kuztrip.

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Clean modern rooms, well-kept ambience. Courteous service (especially at the hotel bar), delicious breakfast with a very good selection. Quiet location slightly above the village.

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Always a dream to be there.!!!!

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Nice hotel at the entrance to Braunlage... Nice and quiet location... There is a deduction for the too narrow parking spaces and for the poor WiFi reception..

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Great staff who provide great service. Some of the rooms are a bit old-fashioned and "only" functional, but clean and OK. The breakfast was very good and the location to the Wurmberg was perfect

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Great hotel with friendly staff. The buffet alone is worth a visit. Only the shower in the bathroom we found in need of renovation. But that didn't spoil the overall impression. We'd love to come back

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Great hotel and great breakfast buffet at a great price. A big plus is the hotel's small swimming pool with sauna. We will be back.

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Were there in our summer vacation for two with a dog for 7 days. Overall, we really liked the hotel. The food was delicious and varied. The hotel was modern except for the bathrooms. What annoyed us was the cleaning of the room, which only took place when requested (allegedly due to Corona) and the dog fee of €20 per night. Only a thin blanket and a promotional package were provided for the dog. Here one wonders why one had to pay an additional 120€ for the dog if the room was not even cleaned. The address of the too high dog fee on departure was not addressed.

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Best hotel in the Harz Mountains for me... I've been going there for 5 years now. Everything is just right there. Perfect for families and couples and easy to walk to local attractions. First of all, the food is in the. Hotel perfect.

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Were passing through by bike, were really hungry. Then had to listen to us, if you didn't book at least half-board, you won't get anything to eat in the restaurant!. We were then forced to go in search of the place, luckily we found something delicious there in a small but nice pizzeria.

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It is with great pleasure that I award 5 stars to this accommodation. Everything was right from start to finish. We had booked a cozy weekend and are absolutely thrilled. Very friendly, helpful and professional team. You feel very welcome. Again any time :-)

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We hiked a lot, had a great view from the room, the food was very tasty, so everything you need to relax... Thank you

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