Did you enjoy your stay? Where can we improve?
You - our guests - are very important to us. We take your opinion, impressions and recommendations very seriously. We would like you to feel at home at our hotel. Therefore, we welcome any feedback, suggestions or recommendation from you.
Please let us know your opinion; whether online via various travel or booking sites, at the reception desk in the relexa hotel or by completing a small guest questionnaire, which you can find in our hotel room.
We would like to make good things even better for you and improve on what is not good enough yet.
With your impressions and feedback we can always improve ourselves and make your stay with us even more enjoyable. Be very open – criticism is just as important as your praise. Both help us to meet your needs and expectations better and maintain our high standards of service, and offer value and quality.
You can rely on honesty and appreciation
Authentic and honest reviews are very important to us. Review sites such HolidayCheck are very conscientious in controlling all guest reviews. Neither self-written reviews with flattering comments nor slanderous reviews from the competition have any opportunity here. This is especially important to us because your real opinion matters - even if not everything went according to how you were used to it before.
We very much appreciate your feedback, suggestions and your effort. For that reason, we not just read all our reviews thoroughly, but also comment and evaluate them internally. Your praise as well as criticism is given to our relexa teams to ensure we have the opportunity to improve our service.
Please read our reviews or comment on your stay at the relexa hotels
Das schätzen unsere Gäste an uns
Excellent großartigAntony W. (26.09.2018)
thank you so much for that great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
construction mess and no english informationPer T. D. (31.07.2018)
thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. It is not typical for our staff, not to give helpful assistance to our guest. There is a special information room, where you will find several broshures about walking, tracking, biking... in the surroundings. Our Bar was not closed - it has only been situated at a different place than the Lobby. It would be great, if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the experience that so many of our guests have grown so fond of. Of course you will get a discount at your next stay - apologize for all inconvinience about "construction mess"...
Looking forward to see you soon again!
from your relexa-Team Braunlage
Very nice stay, with excellent serviceKjeld S. (16.05.2018)
many thanks for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
kind regards from the
Nice and relaxing. Good conditions for mountainbikersJakob M. (21.06.2017)
thanks for the great review of our hotel! We are glad that you enjoyed your stay and of course we will inform our chief-cook about the bbq-food.
Anyway, it would be nice to see you again very soon!
Nice stay with excelent food and serviceKjeld S. (01.06.2017)
Thank you for the great review of our hotel! We regret very much the bad experience during your stay.
Unfortunatly you did not inform us about the accident in time while you were here...(?!) Maybe we can help if you send the pictures.
MTB freaks fro Hurup.Per. (22.05.2017)
thanks for the great reviewl! We are glad that you enjoyed your stay and hope to see you again soon.
Nice location and good facilitiesTanja A. (03.08.2016)
we are so glad to hear that you enjoyed your stay
and are looking forward very much to see you again.
In the meantime have a nice time and best regards
Pleasant experienceA (05.04.2016)
thank you for the great review of our hotel!
We appriciate your suggestion and will try to get more brochures in english language in future. We are glad that you enjoyed your stay and hope to see you again very soon.
your relexa-Team Braunlage
thank you for the great review of your stay. We are looking forward to see you again next year. When doing the booking, please make sure to get a larger room - suitable for 3 persones!!!
relexa hotel Braunlage
The buffet is very goodRene' W. (16.10.2015)
thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We will discuss your suggestions about TV very soon and hope to find a satisfying result. Our Cycle basement is ment to be locked with a seperate key - because otherwise it would be useless, if everybody can enter it. If we had known about your preferrence for a seperate basement with an own key, it would not have been a problem for us...
We are looking forward very much, to welcome you again in our house.
relexa-hotel Harz-Wald Braunlage
Very goodLars B. N. (22.09.2015)
thank you so much for the great review of our hotel! We are glad that you enjoyed your stay. Because of security-reasons it is not allowed to serve anything in our wellness area, sauna... but we hope, instead you could enjoy your beer at our lobby-bar.
Looking forward to see you again very soon!
Great hotel with a serious internet problemThomas R. (20.07.2015)
Thank you for taking the time to share your feedback. Unfortunatly at the moment we are not able to change our WiFi Situation because of technical reasons in our area.
velen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Mit freundlichen Grüßen
Ihr relexa-Team Braunlage
Jesper Krogh K.Jesper K. K. (18.05.2015)
Bicycling extended weekendStig S. P. (30.04.2015)
we are very much delighted about your great review of our hotel! It is so great to see, that you enjoyed your stay. We hope to see you again very soon.
Have a nice time and best regards
your team from relexa hotel Braunlage
Leisure StayWilliam M. (16.09.2014)
Thank you for the review of our hotel! We hope, you enjoyed your stay - even if there have been a few not so good experiences...
There are different kinds of pillows available in our hotel - just ask for it we would love to change it for you. The same concerns towels: just ask for it - no problem, how many you need...
About massage: maybe she did not understand (english language?) - our reception staff surly would have loved to help and translate...
your relexa-team Braunlage
Very NiceLars K. (09.09.2014)
thank you for the nice review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
thank you for the great review of our hotel! We are glad that you enjoyed your stay and food for Dinner in our restaurant!.
We hope to see you again very soon.
All necessary facillitiesHans P. M. (04.08.2014)
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
best regards from the "Harzen-Mountains"
your team of relexa-hotel Braunlage
thank you for taking the time to share your feedback.
If we had known, there would not have been a problem to change pillows an bedcovers. Next time please let us know your wishes while staying at our place...
We hope to welcome you back to our hotel soon
ans send best greetings from Braunlage!
4 nice MTB days in BraunlageAnne H. (03.06.2014)
thanks so much for this beautyful feedback!
It's so nice to hear, that you have spent a good time at our place and enjoyed your stay.
We are looking forward to see you again!
Have a nice time
and best regards from Braunlage